Contact Us Loopcv

How to Reach Out When You Need Support

Getting in touch with us at Loopcv is meant to be simple. We know how frustrating it is when you hit a snag, whether it’s a technical hiccup or a question about how our AI job matching or interview automation features work. Honestly, we’ve built our support around making sure you get the answer or help you need as quickly as possible.

Our team actually uses Loopcv daily, so we get what you’re going through. From what users tell us, most questions fall into categories like billing, technical support, feature requests, or general guidance. To keep everything smooth, we’ve organized our support into self-service resources, direct communication, and community help.

So when you’re ready to contact us, you’ll find options that fit your situation, whether you want quick help or something more detailed.

Primary Ways to Contact Us

We want to make sure you use the right channel depending on your question. Here’s a quick rundown of your main options.

Direct Email Support

Email is great if you have a complex issue or need a detailed response. When you send us a message, a real person reviews it — no bots handling your problems here (except for a quick confirmation reply).

To speed things up, try to include:

• Your account email address
• Which loop or feature you’re having trouble with
• Your browser type if it’s a technical issue
• Screenshots if possible — they really help us see what’s going on

Your request gets forwarded to the right team member based on what you’re asking about, so you don’t get bounced around.

Live Chat Support

The chat widget in the bottom right corner is staffed during business hours (9 AM to 6 PM EST). It’s perfect for quick questions or if you get stuck while setting up your job matching or interview automation loops.

Live chat works best for:

• Navigation questions (“Where do I find my application history?”)
• Quick troubleshooting (“My loop isn’t finding jobs”)
• Billing questions
• Feature clarifications

Self-Service: Help Center and Community

Before contacting us directly, it’s worth checking out our help center. It’s organized around common issues and user journeys, so you can usually find quick answers without waiting.

The search tool works well — you can type error messages or describe what you want to do in plain English. Plus, we have video tutorials covering everything from basic loop setup to advanced optimization.

Community Forums and User Groups

We don’t have an official forum yet, but there are active LinkedIn and Reddit groups where Loopcv users share tips and help each other. Sometimes you’ll get a faster answer there, or just some encouragement from fellow job seekers.

Specialized Contact Options for Specific Needs

Some issues need a little more focused attention. Here’s how to reach the right people for particular situations.

Technical Issues and Bug Reports

If you hit a bug or technical glitch, providing detailed info helps us fix it faster. Tell us about your browser and version, the exact steps you took, error messages (screenshots are great), and whether it’s a new problem or ongoing.

Account and Billing Support

Billing questions go to a specialized team that handles plan changes, refunds, payment issues, and invoices. They have full access to your subscription details, so they can sort things out efficiently.

• Upgrading or downgrading plans
• Payment failures and retries
• Refund requests
• Invoice questions for business accounts

Feature Requests and Feedback

We get a lot of great feature suggestions from users, and we take them seriously. When multiple users ask for the same thing, we try to implement it quickly.

How to Prepare for Contacting Us

From our experience, how you prepare your question can make a big difference in how quickly and effectively we can help. It’s not about writing a formal letter — just some simple organization.

Before You Reach Out

Try these steps first:

1. Refresh your page or log out and back in to see if it fixes the issue
2. Have your account info ready
3. Know exactly which feature or loop you’re asking about
4. Think about what you want to achieve or what outcome you expect

What Info Makes Your Request Easier to Handle

Include these details to speed up our support:

• Your registered email address
• What you were trying to do
• What happened instead
• Any error messages or unusual behavior
• Your browser and operating system

Following Up

If you don’t hear back within 24-48 hours for email support, a polite follow-up is perfectly fine. For chat, if your session ends unexpectedly, just start a new chat and reference your earlier conversation.

Escalation and Complex Issue Support

Sometimes, issues need to be escalated beyond standard support — for example, account security, data privacy, or billing disputes. When that happens, you can ask to have your case reviewed by senior technical staff or management.

We don’t publish direct contact info for management, but any support agent can initiate escalation. Usually, you’ll get a response within 1-2 business days from someone with the authority to resolve tricky problems.

Timing and Tips for Contacting Us

Knowing when you reach out can affect how quickly you get a response. We’re growing fast, so response times aren’t 24/7 yet, but we do have peak hours.

Common Mistakes to Avoid

• Being vague — “It’s not working” isn’t enough info
• Contacting multiple channels for the same issue — it slows things down
• Not checking your spam folder for our replies
• Expecting instant fixes for complex problems

How to Make Your Request Stand Out

Clear, specific descriptions, evidence of what you’ve tried, constructive feedback, and detailed feature requests help us prioritize your message.

Why Contact Loopcv? What Users Have to Say

From feedback and our own experience, users appreciate that our support team understands the challenges of automating job searches and interviews with AI. We’re here not just to fix problems but to help you get better results from the platform.

Whether you want to optimize your job matching loops, set up interview automation flows, or just need a hand navigating features, contacting us is the best way to keep your job search moving forward.

Remember, you can always contact us if you’re stuck or want to share feedback — we’re listening.